Accessible formats of this document are available free upon request.
BMO Field offers barrier-free sections. These sections are designated with an “A” following the section number (i.e. 105A). Fans with tickets in section 124A, 321A and 325A must enter through Gate 5. Section 124A can only be accessed via the media hallway on the main level. Sections 321A and 325A can only be accessed by taking the Gate 5 elevator to the media level. All ticket holders in these sections will be redirected outside the stadium around to Gate 5.
BMO Field is committed to providing an exceptional experience for all fans and is pleased to offer accessible seating from various vantage points. Accessible seating sections are barrier-free and feature removable seating that can accommodate wheelchairs if needed. An accessible section is indicated by an “A” following the section number. When available, accessible seats may be purchased through Ticketmaster online or by phone at 1-855-985-4625. Up to four (4) seats may be purchased at one time in an accessible section. Two weeks prior to each game date, any accessible seats that have not been sold will be released for purchase by the general public. It is recommended that fans that require an accessible seat purchase this type of ticket in advance.
- Fans in possession of a standard seating ticket but that require an accessible seat will need to exchange their ticket prior to the event based on availability.
Toronto FC & Argos Season Seat Holder
Season Seat Holders looking to exchange their standard seat for an accessible ticket should contact the following to confirm availability. If an accessible seat is available, the exchange will be processed.
Toronto FC: Toronto FC GOAL Line at 416-360-GOAL (4625)
Toronto Argonauts: Argonauts line: 416-341-ARGO (2746)
Gifted directly from a Season Seat Holder
If a fan is given a standard seat ticket from a Season Seat Holder and requires an accessible ticket, they should contact the Toronto FC GOAL Line at 416-360-GOAL (4625) for TFC or The Argonauts line at 416-341-ARGO (2746) to confirm availability. If an accessible seat is available, the fan will be asked to contact the Season Seat Holder and have them contact the GOAL or AROG Line or their Service Representative to request and confirm the exchange. This permission/confirmation will be required in writing.
If a fan purchases a standard seat ticket through Ticketmaster and requires an accessible ticket, they should contact Ticketmaster at 1-855-985-4625 (Toronto FC) or 1-855-985-5000 (all other events) to confirm availability. If an accessible seat is available, the exchange will be processed.
If a fan purchases a standard seat ticket from a third party, or any other method that cannot be traced, and they require an accessible ticket, exchange or refund cannot be offered. These fans should contact the Toronto FC GOAL Line at 416-360-GOAL (4625) to inquire on the availability of an accessible seat to purchase.
Accessible parking for BMO Field is found in Exhibition Place Lot 2, located just south of Gate 3. Fans being picked up or dropped off by private vehicle or Wheel-Trans may do so at Gate 1 near the Ticket Office, or at Gate 3 just off Princes’ Blvd on the south side of the building. Please note that for many events, access to these areas (or sections of the ExPlace grounds) may be closed to vehicular traffic. For accessible parking information, please contact Exhibition Place Parking at 416-263-3646 or online at www.explace.on.ca.
Additional Accessibility Information
BMO Field has six elevators available for fans that may be unable to use the stairs. Elevators are located on the west side of both the North Plaza and south concourse and will assist fans moving to and from the upper west concourse. A third elevator is inside Gate 5 and available only to fans needing access to the Media Tribune, Rogers VIP Club, Suites or 300 Level seating. In 2015, three elevators were added on the East side of BMO Field for fans needing access to the upper concourse, suites, or the 500 upper concourse level. Two elevators will be located at Gate 2 with another located towards the southeast corner of the building.
Fans requiring the use of an oxygen tank may bring it with them into the building. For your safety, please contact Fan Services at 416-815-5982 to confirm that your seating location is suitable for your oxygen tank.
BMO Field welcomes fans and their service animals. Service animals may accompany the fan in any areas open to the general public. To ensure the safety of our fans and their service animals, we require that they be seated in an accessible seating section. Please contact Fan Services at 416-815-5982 to confirm that your seating location is suitable.
BMO Field will provide notice to the public when there is a temporary disruption of facilities or services usually used by our fans. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services that may be available. We will post this notice in reasonable places including the Ticket Office, Fan Services booths and, where possible, at the point of disruption. When possible, disruptions that are known in advance of an event will be posted online.
All fans entering our venue, including those acting as a support person, are required to hold a valid ticket. Tickets for a support person will be charged according to standard event pricing.
If a fan and their support person have tickets in different sections, our Fan Services team will do their best to relocate them to a location where they can be seated together. Our ability to do this will be based on availability and cannot be guaranteed. If they cannot be seated together, we will ensure that our fan can access their support person while in the venue. If a support person does not have a ticket to the event, our Ticket Office staff will work with the fan to allow them to purchase a ticket, pending availability.
Each washroom at BMO Field is accessible to all fans. Family Washrooms are located near sections 109, 116, 206, 210, 223 and 226.
Fan Services is happy to provide a wheelchair escort from the gates to your seat. To inquire on the availability of this service, please contact Fan Services at 416-815-5982 prior to the event day.
BMO Field is committed to providing exceptional fan service. All feedback should be directed to our Fan Services team. During an event, fans may visit our Fan Services team at our desk locations near Gate 1, Gate 3, or outside Section 207 on the 500 level upper concourse.
For all other methods, please use the contact information below.
- BMO Field Fan Services
170 Princes’ Blvd., Toronto, ON, M6K 3C3
- Fans can send us an email at Fanservices@mlse.com. Feedback should include the date of their visit and seating location. If they wish to be contacted about their feedback, fans should provide their name and contact information. We strive to respond to all feedback within two business days.